Refund policy

Return Policy

Overview

• We do not accept returns or exchanges unless the return is due to an error on our part (e.g., wrong item sent, damaged item shipped, or defective product).

Eligibility for Return

• Returns are accepted only when the issue is caused by the store. Examples include:
  • Incorrect item received
  • Item damaged in transit or defective on arrival
• To be eligible, you must report the issue within 7 days of delivery and provide photos and your order number.

How to Request a Return

• Email tamiajones2444@gmail.com with:
  • Order number
  • Description of the problem
  • Photos showing damage, defect, or incorrect item
• We will review your claim and respond within 2 business days with instructions.

Return Approval & Shipping

• If we determine the issue is our error, we will provide a return shipping label or arrange pickup at no cost to you.
• Do not return items before receiving approval and return instructions.

Refunds & Replacements

• Once we receive and inspect the returned item (or confirm the error via photos when applicable), we will issue a refund or send a replacement, depending on your preference and item availability.
• Refunds will be issued to the original payment method within 5–10 business days after approval.

Non-Returnable Items

• Returns for reasons other than store error (e.g., changed mind, wrong size chosen) are not accepted.